Policies, Shipping and Returns

SHIPPING (Continental U.S.)

Shipping options are offered for merchandise delivery:

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

For Website, Online & In Store Purchases:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us directly via phone or email for return authorization with details of the product and the defect. You can send the item you consider defective to: VeloConcepts, LLC  201 Waters Pl #110 Culpeper, VA 22701 Any defective products must be returned within seven (7) days of receipt as long as the item you are returning has all the original packaging (and is in it), was not ridden or assembled and has the VeloConcepts original label.

All parts, apparel, and accessories not mounted or worn, are allowed returns up to seven (7) days from receipt. As long as the item you are returning has all the original packaging (and is in it), was not used, and has the VeloConcepts original label, we are willing to give you an exchange or refund for it. In order to process please contact us directly via phone or email for return authorization.

Shipped returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

Absolutely NO RETURNS on any item discounted at 40% or greater. Store credit only.

For Special Orders & Bike Purchases

Upon requesting a special order (bikes, frames, accessories, etc), VeloConcepts will provide a complimentary price quote with no obligation to order. Price quotes are valid for two weeks and are subject to change after the two week period has expired. Upon your approval, a non-refundable deposit is required in order to initiate the special order. This deposit will be applied toward your final payment amount for your special order and may not be applied toward any other purchase from VeloConcepts.  Once a special order ships from the manufacturer deposits are non-refundable.

Due to the nature of Special Orders and bike purchases, returns are not accepted. If an item is deemed defective, VeloConcepts will work with the purchaser and manufacturer to repair or replace defective items.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

VeloConcepts reserves the right to cancel orders or inform you of pricing changes that may occur as a result of outdated or incorrect information on our online store.

BIKE FIT CANCELLATION POLICY

Bike fits are not cancellable with in 2 weeks of the schedule appointment time.  However we will work with you to reschedule you appointment within 45 days of your initial appointment. At the time of the reschedule, payment will be required.

Bike fits are not cancellable, changeable or refundable within 72 hours of your appointment time.