SHIPPING (Continental U.S.)

Shipping options are offered for merchandise delivery:

Order AmountStandard Shipping2 Day (weekdays)1 Day (weekdays)Store Pickup
Up to $50.00$7.99$19.99$34.99FREE
$50.01 - $100.00$9.99$21.99$35.99FREE
$100.01 - $150.00$11.99$23.99$37.99FREE
$150.01 and over$13.99$25.99$39.99Free
Bikes & FramesTBDTBDTBDFree

Note: Unless special arrangements are made in advance all orders must be collected within 15 days or be subject to 10% restocking fee.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

For Website Purchases:

Bikes purchased online and not picked up in the store may be returned within seven (7) days of receipt as long as the item you are returning has all the original packaging (and is in it), was not ridden or assembled and has the VeloConcepts original label and we will exchange it for another bike. In order to process please contact us directly via phone or email for return authorization.

All parts, apparel, and accessories not mounted or worn, are allowed returns up to seven (7) days from receipt. As long as the item you are returning has all the original packaging (and is in it), was not used, and has the VeloConcepts original label, we are willing to give you an exchange or refund for it. In order to process please contact us directly via phone or email for return authorization.

Shipped returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

For In-Store Purchases:

Absolutely NO RETURNS on any item discounted at 40% or greater. Store credit only.

7 day return on bikes- MUST be in new condition. 15% restocking fee may apply on clearance and special order bikes. Returned bicycles that have been ridden must be in still NEW condition. Refunds & exchanges are at the sole discretion of VeloConcepts.

30 day return on all parts, apparel, and accessories not mounted or worn. Out of packaging, and mounted/installed items in new condition may be considered for store credit at VeloConcepts discretion but no cash refund on these items.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

VeloConcepts reserves the right to cancel orders or inform you of pricing changes that may occur as a result of outdated or incorrect information on our online store.

Location & Hours

Come visit VeloConcepts in beautful Culpeper, VA. We have some of the best riding in all of Virginia and our shop speaks for itself. While we aren't around the corner, you will be glad you made the trip.

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The World's Most Advanced Fit

With the computer controlled fit unit we can quickly and dynamically change your fit as you ride. Want a 5mm lower saddle? How about a 10mm longer stem? Those changes are made via the computer controlled fit bike through its use of small motors that actively raise/lower and lengthen/shorten the touch points. These changes allow us to monitor your fit in real time and provides immediate feedback. Once dialed in we can then use “saved” fits to easily switch back and forth between “fits”.

The DFU is also paired with a smart trainer which applies a consistent resistance and allows us to monitor your effort via heart rate and pedal cadence. This allows us a fit that not only improves comfort on the bike but power output as well.

Guru Dynamic Fit Unit

The gebioMized pressure mapping is part of our next level of analysis services. This diagnostic tool does much more than map saddle pressure, it is our window into your fit on the bike. Through use of this tool the fit professional receives an unprecedented amount of information on the complete interaction between the cyclist and the bicycle. Pressure analysis can assist with resolving saddle pain, low back pain, hand discomfort and many other fit related problems.

By analyzing a cyclists pressure "profile" the fitter can determine where you sit on the bike and make adjustments to your position, by moving you over the bike or the saddle underneath you. The result is a purely custom fit with a tool that provides quantitative feedback.

gebioMized Pressure Mapping

Our fit center uses the latest fitting tools to achieve an optimal fit. But how do you quantify those measurements? The answer is motion capture. The combination of high-quality motion capture systems with a good fit bike is where the magic really happens. Now the rider can be moving under real-world resistance levels and the effect of the effort on the position can be accurately measured.

Our motion capture system leverages a high speed 4K UHD camera and the software allows measurement tools to be overlaid on the videos to quantify motion. Videos can be taken from any angle, so assessment from the front, back, top and side of rider can be made simply by moving the camera.

Motion Capture

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Do you have a group of 10 or more that's interested in exploring new roads & riding areas?
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Hosted Rides
Sign up to receive more information about our complimentary hosted rides.